Refund Policy

At MantaB Jewellery, we aim to provide quality products and a satisfying shopping experience. Refunds are available only under specific approved circumstances. If the wrong product has been delivered or the order cannot be fulfilled, customers may be eligible for a refund.

 

In cases where there is a genuine issue with the product, we will first offer a replacement whenever possible, subject to stock availability. If a replacement is not possible or the issue qualifies for refund approval, the refund will be processed to the original payment method used during purchase.

 

Refund processing times may vary depending on the payment provider or bank. Customers are requested to contact our support team with relevant order details and evidence (such as photos, if applicable) so we can review the case quickly and fairly.